(WFRV) – After more than 24 hours, text messaging and voice services through Cellcom are still unavailable, however, officials say that progress towards a resolution has been made.
Cellcom has been providing updates through its Facebook page and website, and after working through the night, its teams have reportedly made ‘meaningful progress’ to fix the ongoing issue.
UPDATE: Over 11,000 Wisconsin customers without power after Thursday’s severe weather
Customers still have access to data services, iMessaging, RCS messaging, and 9-1-1 emergency services, as well as additional third-party enhanced messaging and video call services being available.
On Thursday night, Cellcom provided the following statement:
We wish we had better news to end the day. Unfortunately, voice and SMS services are still down. We also know that saying “sorry” can feel hollow when this has impacted your day, your business, your peace of mind. But we mean it — deeply. This isn’t just a service disruption; it’s a disruption to our community, our families, and our everyday lives. And we take that personally — because we’re not just your provider. We’re your neighbor. We use this service too. We’re still here. Still working. Still committed — for as long as it takes. And when this is behind us, it won’t just be about restoring service. It will be about restoring trust. Thank you — truly — for standing with us.
Cellcom
Officials also noted that there is no indication that customer data has been compromised.
Pictures & video from severe weather coverage on 5/15/25:
“We also want to emphasize: protecting your data is one of our highest priorities. We [will] continue to monitor [the situation] and investigate with full diligence,” Cellcom stated on Friday morning.
Local 5 will update this story when more details have been released.
