Some H&R Block users report filing issues on tax deadline day

PORTSMOUTH, Va. (WAVY) — Popular tax preparer H&R Block experienced issues with the company’s electronic filing software Monday as many tried to submit their taxes by the end of day on April 15.

Many users said they got “bad gateway” or “502” errors when filing online.

The issue started Sunday night and extended into Monday, the deadline day for individual income tax returns, according to user reports and DownDetector. Many users commenting on DownDetector also claimed to have repeated H&R Block charges for each failed filing attempt.

Just before 4 p.m. EST, H&R Block reported that the problem had been resolved.

“The issue affecting a small number of our downloadable desktop software users has been resolved,” a spokesperson told Nexstar. “We have notified our clients via an in-product message and as they reach out to customer service that they can now e-file their return.”

When asked about the multiple charges, the company said, “Clients who paid by credit card may see multiple temporary authorization holds for the amount of the fee. These holds will expire, and you will not be charged. It usually takes a couple of business days for holds to expire but can take longer, depending on the card issuer.”

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Earlier Monday, H&R Block responded to outage reports, saying they were “aware of an issue preventing some desktop software users from e-filing their returns.”

Those filing online or with H&R Block tax professionals were not affected, the company said.

What led to the software failure is not yet known.

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